Your Questions, Answered

  • ÉORA is a seasonal collection of hand-poured wax melts, designed around three daily routines: Morning, Day, and Night. Each season is released in limited quantities.

  • Yes. Each collection is limited by season and will not be restocked once it’s gone.

  • Each box includes hand-poured wax melts, crafted with certified fragrance blends. The exact selection depends on the season and routine (Morning / Day / Night).

  • Yes. You can request a complimentary message card with your order if you’re sending it as a gift. Please add your message at checkout or contact us after placing your order.

  • Custom orders are available for quantities of 30 units or more and only with scents from the current season. Please contact us before placing a custom order to confirm availability and lead time.

  • Orders are processed within 48 hours. Estimated delivery time is 2–3 business days (domestic). International delivery times vary by destination.

  • Yes, we ship internationally. Shipping costs and delivery times are calculated at checkout.

  • Due to the nature of handmade products, returns are accepted only in case of damaged items upon arrival. Please contact us within 48 hours of delivery with photos.

  • Yes. All fragrance blends used in ÉORA products are certified and compliant with EU safety standards.

  • You can reach us via the Contact page on our website. We’re happy to help with any questions or custom requests.